Program Support Specialist

  • Verified debt waiver cases using a variety of VBA tools, including but not limited to:

    • VBMS

    • VetsNet

    • Legacy

    • SHARE

    • MAPd

    • CWINRS

    • COWC

    • CAROLS

    • PEGA

    • SYNERGY

    • FMS

    • FAS

  • Transformed the cumbersome process of managing debt waivers, ditching the mountains of paper and navigating through binders. Spearheaded a seamless transition to a digital ecosystem using Salesforce, streamlining tracking and documentation while increasing efficiency. Embraced a paperless future where data is just a click away, making the entire workflow faster and more reliable. No more hunting for that one elusive document in a sea of paper—everything is organized, accessible, and ready at your fingertips. Plus, we’re saving trees! 🌳

  • Sunsetting an outdated Access database was no small feat, but it paved the way for the development of our current Salesforce database and procedures. This major overhaul didn't just modernize our systems; it revolutionized our workflow. By streamlining processes and harnessing the robust capabilities of Salesforce, we achieved a mind-blowing reduction in processing time—from a cumbersome 90 days to an astonishingly efficient under a week. This transformation enhanced productivity and left us with more freedom to enjoy life outside the office. The numbers tell the story, but the adventure we now have on the road is what truly drives us!

Temp/ Managment Analyst

I enthusiastically volunteered to step in temporarily for the vacated Management Analyst position, diving headfirst into the intricacies of data collection and examination to empower management in crafting innovative solutions. My role involved thoroughly assessing forms and reports, collaborating closely with management to ensure comprehensive evaluations before passing them on to the Regional Office Director.

Harnessing the capabilities of Salesforce and Tableau, I meticulously pinpointed potential end products that could obstruct the Committee's ability to efficiently process waiver requests. By transforming raw data into actionable insights, I aimed to enhance workflow and streamline operations, ensuring that our team could navigate challenges with agility and insight. This experience not only sharpened my analytical skills but also underscored the importance of collaboration and proactive problem-solving in a dynamic work environment.

Financial Administrative Specialist

I waived millions in Veteran debts, providing a much-needed weight lifted from their shoulders, allowing them to breathe easier and enjoy life a little more. While processing various financial payments for lost funds to Veterans, I ensured no one fell through the cracks and that support reached every hero.

In my coordination of VA tasks with division goals, I adhered to finance management policies with the precision of an acrobat balancing on a tightrope. This dedication led to a significant decrease in fraud, waste, and abuse—a triumph reflected in our improved audit outcomes and the sharper edge of regulatory compliance.

My efforts didn't stop there; I rolled up my sleeves and boosted finance and accounting operational efficiency. Through regular monitoring and strategic updates, I guaranteed departmental compliance and operational excellence, all while streamlining financial management processes like a well-oiled machine.

I also created and delivered extensive training programs on system applications, which multiplied tool utilization efficiency among VA employees—like giving a caffeine boost to productivity. This ultimate enhancement of departmental service delivery doesn’t just make numbers dance; it ensures our Veterans receive the respect and efficiency they deserve.

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Freedman